Marketplace Consultants is an independent, highly skilled, and professionally trained company. We are dedicated to providing our clients with the best possible evaluation of their property, employees, customers, and vendors. All of our consultants have over 20 years of experience.
At Marketplace Consultants, we specialize in various evaluation services, including mystery shopping, employee evaluations, vendor evaluations, and property evaluations. Our commitment to meeting your unique needs is demonstrated through our proactive approach to handling most special requests by our clients. Our objective is to evaluate and provide evidence on the integrity and performance of employees and identify potentially dishonest or unethical practices of vendors by interacting with them in an undercover capacity.
Key responsibilities but not limited to:
Undercover Visits:
- A secret shopper visits the property, posing as a regular customer.
- Interact with employees and vendors to observe their behavior, company policy compliance, and ethical standards adherence.
Employee Evaluation:
- Assess employee performance, focusing on honesty, professionalism, protocol adherence, and customer service quality.
- Observe and report any suspicious or unethical behavior, such as misrepresentation, unauthorized actions, or non-compliance with company policies.
Vendor Assessment:
- Evaluate vendors for adherence to contract terms violations such as sales of counterfeit goods, alcohol, tobacco, prescription drug sales, pornography, animals, expired food, unsafe canopy construction/anchors, improper use of generators, unauthorized food/beverage sales, illegal weapon sales, etc.
Evidence Collection:
- Gather evidence through detailed notes, photographs, or recorded interactions, ensuring all information is relevant and accurate.
- Document incidents, behaviors, or patterns that indicate potential integrity issues or unethical practices.
- Obtain physical evidence by making undercover purchases.
Reporting:
- Prepare detailed reports outlining findings, including positive observations and areas of concern.
- Provide clear evidence and examples to support claims of unethical behavior or dishonest practices.
- Offer actionable recommendations for addressing identified issues.
Confidentiality:
- Maintain strict confidentiality regarding any finding on the property between Marketplace Consultants and our clients.